The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
At this time, CK only ships to the continental US on our Etsy Store --- we do ship to Canada, Alaska and Hawaii on our other site, Creativekink . com.
Free Shipping will always be processed USPS Ground Advantage, USPS Parcel Post, UPS Ground, UPS SurePost or the simplest insured option depending upon volume of other packages being shipped that day.
When a package is returned due to bad address, refusal, or failure to pick up by customer (if customer asks for it to be held at Post Office/UPS, or sends to PO Box) -- we are charged for shipping both ways -- along with a "processing" surcharge that generally puts the shipping on us at higher than what the guest paid for the order. In these cases, we issue a refund of the item, less any shipping paid -- if any was paid (we're not going to hold back a "restocking fee" or any of that nonsense).